Mattress Protector Company New Zealand
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About Mattress Protector Company New Zealand

Waterproof and bamboo mattress protectors, incontinence bed pads and mattress bags for moving, delivered across New Zealand.

Free delivery across New Zealand on orders over $75 Prices in New Zealand dollars, with nothing added at the checkout Dispatched in 1 to 2 business days, arriving in 3 to 7 Tracking number emailed as soon as your order ships

What we do

Mattress Protector Company New Zealand is the New Zealand store of the Mattress Protector Company network, a division of Caruso Consulting Co Ltd. We are a family business with more than fifteen years behind us, we sell online only, and we deliver direct to homes, aged care providers and property managers across New Zealand from an administration office in Auckland.

The range is deliberately narrow. Two mattress protectors, one with a cotton terry surface and one in bamboo viscose, both waterproof and both machine washable. A washable incontinence bed pad that goes over the sheet. A heavy tarpaulin mattress bag for a move or for storage. That is the shop, and we would rather do four things properly than forty adequately.

How we work

Prices are in New Zealand dollars, and the figure on the product page is the figure the checkout takes. Delivery is free across New Zealand on orders over $75; below that the only option is Express Delivery at $25, which you can also choose on any order if you would rather not wait.

Orders are dispatched within 1 to 2 business days and tracked to your door in 3 to 7. If something turns up faulty or damaged, the Consumer Guarantees Act 1993 covers you: we put it right at no cost and we pay the return postage.

Not sure which protector suits your mattress, or how deep a mattress the skirt will take? Email theteam@customersupport.care before you buy and a person will answer.

What we claim, and what we do not

Bedding attracts big promises, so it is worth being plain. These are household textiles, not medical devices. A protector keeps liquid off a mattress and a bed pad catches what happens at night; neither treats or prevents anything, and we publish no health claim for either. The waterproof protector's listing states OEKO-TEX STANDARD 100 testing for harmful substances, which is the supplier's statement rather than ours, and no certificate number is published so we do not quote one. If incontinence is new or has changed, that is a conversation for a doctor or a continence nurse rather than a shopping decision.

Eco packaging

After introducing our Eco Pack packaging, we set ourselves the goal of working closely with our delivery providers to reduce our carbon emissions footprint. It is a work in progress rather than a finished claim, and every order you place is part of it.

What we sell

Waterproof mattress protector

Cotton terry over a thin polyurethane membrane, with a fitted skirt for a mattress up to 40cm deep. Single, Double, Queen and King, in black or white.

Bamboo mattress protector

The cooler of the two to sleep on: bamboo viscose over the same kind of waterproof layer, with deep elastic pockets. Five sizes, up to California King.

Incontinence bed pads

A washable absorbent pad with a waterproof backing that lies over the sheet, so a bad night means changing a pad rather than remaking a bed.

Mattress bags for moving

Thick tarpaulin with eight reinforced handles and a full length zip, sized to the mattress. Reusable, so it does the move and then does the storage.

Frequently asked questions

ARE YOU A MANUFACTURER OR JUST A RETAILER?

We work directly with carefully selected manufacturing partners, which allows us to control quality standards while keeping prices competitive. This gives us the best of both worlds: manufacturer-level quality control with the flexibility to serve customers directly.

HOW DO YOU ENSURE CONSISTENT QUALITY ACROSS YOUR PRODUCT RANGE?

We maintain strict quality control protocols with our manufacturing partners and regularly audit production to ensure every protector meets our standards. Consistency isn’t just a goal, it’s a requirement.

CAN I BUY DIRECTLY FROM YOUR COMPANY OR DO I NEED TO GO THROUGH RETAILERS?

You can buy directly from us through our online store, which means better prices and direct customer support. We’ve eliminated the middleman so you get manufacturer-quality at fair prices.

DO YOU PROVIDE PRODUCT SAMPLES FOR COMMERCIAL BUYERS?

For qualified commercial inquiries, we can often provide samples so you can evaluate quality before committing to larger orders.

CAN YOU HANDLE LARGE COMMERCIAL ORDERS?

Yes. We’re set up to fulfill bulk orders for property managers, healthcare facilities, retirement homes, and other institutions that need mattress protection at scale.

DO YOU SHIP INTERNATIONALLY?

Currently we focus on International customers to ensure fast shipping and excellent service. Check our shipping page for specific delivery areas we serve.

DO YOU OFFER WHOLESALE OR BULK PRICING?

Yes, we work with hotels, property managers, healthcare facilities, and other businesses that need mattress protectors in quantity. Contact us for bulk pricing and commercial solutions.

CAN BUSINESSES SET UP ACCOUNTS FOR REGULAR ORDERING?

Yes, we can establish business accounts for companies with ongoing mattress protector needs. Contact us to discuss terms and streamlined ordering.

DO YOU OFFER EXPRESS OR RUSH SHIPPING?

Yes, express shipping options are available at checkout if you need your mattress protector quickly.

WHAT IF I HAVE A PROBLEM WITH MY MATTRESS PROTECTOR?

Contact us directly. We stand behind our products and will work with you to resolve any issues, whether that’s replacement, refund, or troubleshooting the problem.

DO YOU TEST YOUR PRODUCTS BEFORE SELLING THEM?

Absolutely. Every product line goes through rigorous testing for waterproof integrity, breathability, durability through washing cycles, and overall performance. We don’t release products until we’d confidently use them ourselves.

DO YOU OFFER DIFFERENT PRODUCT TIERS FOR BUDGET VS. PREMIUM NEEDS?

We focus on quality products that represent good value rather than offering cheap options that won’t perform. That said, we have product options that work for different budgets and use cases.

HOW DO I PLACE AN ORDER WITH YOUR MATTRESS PROTECTOR STORE?

Simply browse our online store, select your size and quantity, and check out. It’s straightforward, no complicated ordering process or hidden fees.

WHAT CERTIFICATIONS DO YOUR MATTRESS PROTECTORS HAVE?

Our products meet relevant safety and quality certifications for textile products. We’re happy to provide specific certification details for any product line upon request.

WHAT'S YOUR RETURN POLICY?

We offer a 30-day satisfaction guarantee. If you’re not happy with your mattress protector, we’ll work with you to make it right. Clean, undamaged products can be returned for refund or exchange.

DO YOU PROVIDE CUSTOMER SUPPORT AFTER PURCHASE?

Yes. We’re available to answer questions about care, washing, troubleshooting, or anything else. You’re not just buying a product; you’re getting ongoing support.

DO YOU ONLY SELL MATTRESS PROTECTORS OR OTHER PRODUCTS TOO?

While mattress protectors are our specialty and what we’re known for, we also offer complementary bedding protection products like pillow protectors. Everything we sell is focused on protecting your sleep investment.

WHAT SIZES DO YOU STOCK AS A MATTRESS PROTECTOR SUPPLIER?

We stock all standard sizes: Twin, Twin XL, Full, Queen, King, and California King. For commercial or special orders, we can often accommodate custom sizing requirements.

ARE YOUR MATTRESS PROTECTORS SAFE AND NON-TOXIC?

Yes. We avoid PVC, vinyl, and harmful chemicals. Our protectors use modern polyurethane membranes that are free from toxic off-gassing and safe for your family, including children and pets.

HOW QUICKLY CAN YOU FULFILL ORDERS?

Most orders ship within 1-2 business days. We maintain good inventory levels specifically so we can get protectors to customers quickly rather than making you wait weeks for backorders.

WHAT QUALITY STANDARDS DO YOUR MATTRESS PROTECTORS MEET?

Our protectors are designed to meet or exceed industry standards for waterproofing, breathability, and durability. We test extensively for real-world performance, not just lab conditions.

CAN I SPEAK TO SOMEONE ABOUT COMMERCIAL OR WHOLESALE NEEDS?

Yes. Reach out through our contact page or call us directly, and we’ll connect you with someone who handles commercial accounts and bulk orders.

WHERE ARE YOUR MATTRESS PROTECTORS MADE?

Our protectors are manufactured using premium materials sourced from reputable suppliers, with strict quality control at every stage. We prioritize quality and safety standards over simply finding the cheapest production option.

CAN I GET HELP CHOOSING THE RIGHT MATTRESS PROTECTOR FOR MY NEEDS?

Absolutely. Our team understands mattress protection and can help you select the right product based on your specific situation, whether that’s kids, pets, allergies, or commercial use.

DO YOU SUPPLY MATTRESS PROTECTORS TO HOTELS AND ACCOMMODATION PROVIDERS?

Absolutely. We work with hotels, motels, Airbnb hosts, and vacation rental managers who need reliable, commercial-grade protection that can handle frequent washing and guest turnover.

CAN I TRACK MY ORDER?

Yes. Once your order ships, you’ll receive tracking information so you know exactly when to expect your delivery.

HOW LONG HAS YOUR COMPANY BEEN IN THE MATTRESS PROTECTION INDUSTRY?

We’ve been specializing in mattress protectors and bedding protection solutions for years, constantly refining our products based on customer feedback and the latest material technology. We’re not a general bedding company that happens to sell protectors, this is what we do.

WHY SHOULD I CHOOSE YOUR COMPANY AS MY MATTRESS PROTECTION SUPPLIER?

Because we specialize in this category, maintain quality standards, offer fair prices, ship quickly, and actually care about whether our products perform well for you. We’re not a faceless corporation, we’re a focused company that does one thing and does it well.

WHAT ARE YOUR SHIPPING COSTS?

Shipping costs are calculated based on your location and order size. We offer competitive rates and often have free shipping promotions for orders over certain amounts.

WHAT MAKES YOUR MATTRESS PROTECTOR COMPANY DIFFERENT FROM OTHERS?

We focus exclusively on mattress protection, which means we’ve spent years perfecting our products rather than spreading ourselves thin across dozens of bedding categories. Our entire business is built around providing the best possible protection for your mattress investment.

Everything we promise is written down: